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Mangaf  Branch
Block 3, Street 7, Bldg 25, First Floor

+965 51 38 38 68 / 60 320 220  

Salmiya Branch
Building No.40, 2nd Floor, Office No.8&6, Amman Street

About Foundation in Travel and Tourism with Amadeus Course
Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.


What you will learn
After completing this course you will be able to:

  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents​​


Course content

  • The travel and tourism industry and the working environment for travel professionals
  • Geography and industry codes
  • Travel documents and the airline passenger experience
  • Air transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer service principles
  • Airfares and ticketing

Who should attend

This course is recommended for:

  • Newcomer to the Industry
  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents


Exam information

  • Exam Method: Online exam with remote supervision
  • Exam Format: Multiple Choice Questions. Closed Text Book; Foldout Maps are not permitted
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 85 correct answers
  • Number of exam attempts: 2


Certificate awarded
By successfully completing the examination you will receive the Foundation in Travel and Tourism Diploma.

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This course is a step toward earning an IATA Diploma in: Travel Sales and Operations Diploma

Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.

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Jleeb Branch
Block 4, Cochin Gift House Road, Building No.172, First Floor