IATA authorized Passenger Ground Services with Amadeus Altéa DCS  course in Kuwait ( Based on IATA Airport Handling Manual )


About IATA authorized passenger ground services course in Kuwait 
Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate, and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO), and the IATA Passenger Services Conference Resolutions Manual (PSCRM).





Included with this course: Amadeus Altéa Departure Control - Customer Management (Altéa DC-CM) e-Learning.

Upon completion of the Passenger Ground Services course you will be granted free access to an e-Learning course on the Departure Control System (DCS), Amadeus Altéa. This e-Learning includes lessons on the acceptance of passengers and baggage, seating, boarding and handling disruptions. It can be completed at your convenience and leads to an electronic certificate of completion.


Course format
This course requires approximately 45 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.


What you will learn?
Upon completing this course you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personne


Course content ( IATA authorized passenger ground services course in kuwait ) 

  • Introduction to airport and airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger and Baggage check-in procedures (airport and off-site)
  • Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities


Amadeus Altéa DC-CM content
Check-in Agent collection:

  • Accept a customer and handle a baggage drop
  • Handle group and frequent traveler acceptance, baggage connections and seating
  • Create bookings, and handle crew, rush and cabin baggage as well as seating and disruptions

Gate Agent collection

  • Board a passenger
  • Accept, board and re-grade a customer

Supervisor collection

  • Complete all check-in agent and gate agent responsibilities
  • Explain the system architecture of the Amadeus Altéa Suite including Departure Control - Customer Management


Who should attend

This course is recommended for:

  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent


Certificate awarded
An IATA Certificate is awarded to participants successfully passing the final exam. An Amadeus certificate is awarded upon obtaining a grade of 80% on all assessments.


Exam information
Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

  • Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required)
  • Exam Format: Multiple Choice questions, Closed Text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 90 correct answers
  • Number of exam attempts: 2


This course is a step toward earning an IATA Diploma in Airport Operations Foundation Diploma
This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform tasks safely and efficiently.


IATA authorized passenger ground services course in Kuwait 
Infinity Training & Management Consultancy offers Passenger Ground Services course in Kuwait to cater to resources needed for the fast-growing aviation industry in Kuwait and internationally. This IATA authorized Airport management course in Kuwait will give students a profound understanding of the work to be carried out in the airports to fetch a rewarding career in the Airports.